THE HUMAN FLAGS

Refund Policy

Last updated: October 20, 2026

1. Digital pixels

The Human Flags provides digital pixels for a selected country's flag. You can purchase 1–25 pixels per checkout. You choose whether to add or remove pixels before checkout. Delivery of that action begins after payment confirmation. Other players may subsequently change the pixel total until the flag finishes.

No change-of-mind refunds after delivery. Once your selected add or remove action has been applied, the digital product has been delivered. This does not limit mandatory consumer rights or refunds available under Paddle's policies.

2. Withdrawal and exceptions

Before paying, you request immediate digital delivery and acknowledge that, where applicable law permits, your withdrawal right is lost once delivery begins. This policy does not remove mandatory consumer rights.

Applicable statutory withdrawal and refund rights take priority over this policy. Paddle may also approve a refund under its Refund Policy. Eligibility depends on the circumstances and applicable law.

3. Accidental duplicate payments and other problems

Accidental duplicate payment: if you believe you were charged twice for the same intended purchase, contact us with both transaction references. We will investigate and, where a duplicate payment is confirmed, work with Paddle to arrange the appropriate refund. Two separate purchases are not automatically a duplicate payment.
Missing or defective delivery: if your confirmed purchase was not applied, or a technical problem prevented the selected action from being delivered as described, contact us so we can investigate and resolve the issue or help arrange an eligible refund.
Unauthorized payment: report a payment you did not authorize to Paddle promptly so it can be investigated.

A later change in rankings or removal of pixels by another player is part of the race and does not by itself mean that your purchase was not delivered.

4. How to request help or a refund

Email info@thehumanflags.com with your transaction reference (both references for a suspected duplicate), payment date, selected country and a description of the issue. Do not send card details, passwords or security codes.

You can also request a refund directly through Paddle buyer support or the support link in your receipt. Paddle handles eligible refunds as merchant of record, normally to the original payment method where possible. Sending a request does not guarantee approval and does not restrict any statutory right.